General Questions

Booking Process

By calling our Reception number to check for availability, writing a message on WhatsApp to check for availability, By Checking for availability on Booking platforms and our Official Aceh Executive Lodge website.

Aceh Executive Lodge will send you a reservation confirmation to your Email or Phone Number you provide upon reservation.

You can book as many rooms as possible depending on availability.

Change Of Booking/Cancellation

Through Email, Phone Call and the Cancellation option button on our booking platforms and website.

A cancellation Email or SMS will be sent to you, to confirm of the cancellation and entail about the cancellation Terms and Conditions.

Should you wish to cancel or amend your reservation we would request that details are advised by 6.00 p.m. the day prior to arrival in order to avoid any charges. In the event of a cancellation after 6.00 p.m. on the day prior to arrival and should we be unable to re-let your room, a cancellation charge will be made for the first nights’ accommodation.