The following terms and conditions apply from the date of booking. Online booking by the Client implies acceptance of these terms and conditions. In these terms and conditions, the expression ‘The client’ means the person, firms or company booking the accommodation at Aceh Executive Lodge.
1. Payment
Payment shall be by cash, cheque, bank transfer or debit cards as are acceptable by Aceh Executive Lodge. Credit facilities are available and must be arranged on advance of the date of arrival. Bookings requiring a deposit will be indentified and paid within 7 days of the request (should your reservation be within 7 days then payment will be required prior to the date of arrival). All sums pursuant to this agreement are due for immediate payment on presentation of an invoice. Any query concerning the agreement or the charges made shall not affect the Client’s obligation to pay all outstanding balances immediately. Aceh Executive Lodge reserves the right to charge interest at the rate of 2.5% for each 28 day period, or part thereof, on any outstanding balance.
2. Cancellations & Non – Arrival Charges
Should you wish to cancel or amend your reservation we would request that details are advised by 6.00 p.m. the day prior to arrival in order to avoid any charges. In the event of a cancellation after 6.00 p.m. on the day prior to arrival and should we be unable to re-let your room, a cancellation charge will be made for the full nights’ accommodation.
3. Licensing & Statutory Regulations
Aceh Executive Lodge is subject to Statutory Regulations including those relating to fire precautions and entertainment. The regulations must be strictly observed and a copy is available from the management.
4. Third Party Injury Insurance
Aceh Executive Lodge accepts no responsibility for the death, bodily injury or disease arising from any cause whatsoever to: a) Persons visiting the lode and/or the allocated rooms on behalf of, at the invitation of, or at the request of the Client, whether such death injury or disease occurs within the allocated rooms or in any other part of the Lodge.
b) Person employed by the Client during the period of hire, whether such death, injury or disease occurs within the allocated rooms or in any part of the Lodge. Except for legal liability arising due to negligence of the Lodge, its employees, servants, representatives or agents.
5. Personal Property
Aceh Executive Lodge accepts no responsibility for loss or damage to the property of Clients or guests. Safes are provided in bedrooms for the convenience of Clients and guests but any property deposited in safes is strictly at owners risk except for legal liability arising due to negligence of the Lodge, its employees, servants, representatives, or agents.
6. General Liability
Aceh Executive Lodge will not be liable for any failure to provide the services contracted in the following circumstances.
i) industrial action by the Lodge’s employees.
ii) industrial action by the staff of a major supplier.
iii) fire, lightning, aircraft impact, explosion, riot and civil commotion, malicious damage, storm, tempest, flood, burst pipes, earthquake and impact
iv) postal bookings which do not reach the Lodge.
v) breakdown of plant, or any failure to supply the Hotel with gas, electricity, water services etc.
Without prejudice to the foregoing and without inferring any liability against them, Aceh Executive Lodge undertakes to take all possible action to alleviate any such inconvenience.
This contract shall not be assignable. This contract shall be governed by, and construed in all respects, in accordance with the laws of Zambia in which the booking is made and is situated and the Clients submits to the exclusive jurisdiction to the courts of Zambia.
7. Damage
The Client shall be responsible for any damage caused to the allocated space or the furnishing, utensils and equipment therein by any act, default or neglect of the Client including by any sub-contractor or guest of the Client and shall pay to Aceh Executive Lodge on demand the amount required to make good or remedy any such damage.
8. Advertising
Clients wishing to print details of the Lodge or its telephone number in any publication or advertisements must obtain written permission from the Aceh Executive Lodge prior to doing so.
9. Insurance
No responsibility whatsoever is accepted in respect of theft, injury or disease to delegates or visitors, nor for loss or damage to property of any kind; less arising as a legal liability for negligence by the Lodge, or employees, or representative or agents. Clients should arrange their own insurance for the period of the conference or function. Special schemes are available.
10. Security
Aceh Executive Lodge reserves the right to carry out security searches upon entry to the hotel and to refuse entry to any member of the public visiting or resident at the Lodge.
11. Car Rental Service
Driver must be 18 years old and must hold a valid SADC Driving license. The driver is not allowed to drink and drive. Car and Room Keys must be handed over at the reception after inspection.